Shipping & Returns

Shipping

All orders are dispatched within 2 business days and are shipped from Melbourne, Australia.

Pick up

Pick up is available from our warehouse located at Unit 1, 56 Wirraway Dr, Port Melbourne VIC 3207, Australia.

Cost | FREE

Time | between 9am and 6pm Monday to Friday, after confirmation that your order is ready for pick up.

Shipping to Australia & New Zealand

Cost | FREE for orders over $50 AUD | $10 AUD for orders below $50 AUD

Time | 3-5 business days* from confirmation of dispatch

* Indicative shipping time to Adelaide, Melbourne, Sydney and Brisbane (metropolitan areas) is 3 business days. For Perth, Cairns, Hobart (metropolitan areas) and New Zealand major cities, shipping time is usually within 5 business days. Service may take longer in some rural areas.

Shipping to the rest of the world

Cost | $30.00 AUD Flat Rate

Time | 10-15 business days** from confirmation of dispatch

** Indicative shipping time only. Customs clearance can delay delivery. Service may take longer in rural areas, if customs clearance is delayed or if your order includes flammable products (such as perfume) which cannot be sent by air.

Please note:

Some destinations outside Australia attract import duties & taxes. Those are the responsibility of the importer/buyer. Online calculators may help you estimate the amount of duties and taxes payable. For greater accuracy, please check the regulation in your shipping destination before ordering. 

Returns

We will provide refunds as required under the Australian Consumer Law if the goods you purchased are:

  • not of merchantable quality;
  • not fit for purpose; or
  • do not match the sample made available to you.

Should you wish to seek a refund due to one of the reasons set out in clause 1 above, you are required to return to us within 14 days:

  • The goods you purchased from us, with all original packaging reasonably intact;
  • Proof of purchase, such as the original tax invoice and transaction receipt;
  • Means to identify you as the original purchaser; and
  • Details of the fault or issue with the product, caused by something other than you.

If you return a product to us unopened, unused and in accordance with the above conditions we will provide you with a credit voucher redeemable for any new purchase of goods from us, or, where the returned goods are determined by us to be faulty, a full refund of the purchase price you paid, plus standard shipping charges for the return of the faulty goods.

Exclusions may apply to returned products which do not meet certain criteria, such as clearance stock, customised products, or used items. To return damaged or faulty goods under this policy, please contact our customer service manager via email at info@cosimer.com.au or by calling +613 9645 1933.

We reserve our right to reject the claim for refund in respect of any returned products which do not meet the above conditions, and we may return the goods to you at your cost or dispose of the product if you do not pay return postage or collect the product from us within 30 days of being notified that your claim for refund was rejected.